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Store Policy

Customer Care 

Bonnie Cosmetics only wants you to have the best shopping experience and experience with our products.

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If you have any issues or concerns.

Please contact us at: 

customercare.bonniecosmetics@gmail.com

Return/Refund Policy

Due to sanitary and safety reasons, Bonnie Cosmetics doesn't not accept returns or refunds. All products purchased are final sale.

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Please refer to our Shipping Policy about any damaged or missing packages. 

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Please take photos and report any defective products within 10 days of delivery, and we will have our team look into this.

Please contact help
customercare.bonniecosmetics@gmail.com for more details.

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Shipping Policy

Currently we only ship to US Locations. Check back in the future for information on International shipping. 

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Please allow for 2-3 days for processing time upon ordering. Items ship out 5-7 Business days from order placement. Expected Delivery Dates are provided by your Shipping courier. They are subject to change so please keep track of your package via Tracking number. You will be sent a tracking number once your item has been Processed and shipped out. If there is an issue with processing we will notify you of such matters.

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Please reach out to your shipping courier for any concerns about shipping, tracking, delays, damaged, or lost packages. 

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Shipping Fees are non-refundable. 

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Due to sanitary and safety reasons , Bonnie Cosmetics doesn't not accept returns and all products purchased are final sale.

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Please contact customercare.bonniecosmetics@gmail.com for more details.

Privacy & Safety

Personal & Non-Personal Identification Information

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 We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order (“Order Information”), subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities. We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include, but is not limited to, the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. In accordance with this Privacy Policy, both “Device Information” and “Order Information” are subject to the terms herein.

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Collection Notice

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 We collect “Device” and “Order” Information using the following technologies and/or methods:

  • Consent with notice – Customers and subscribers knowingly submit their email address to receive emails from the company and have the option to opt out at any time.

    • Please note: Site approved vendor Bounce Exchange blocks pop ups with email capture campaigns from European & Canadian users to comply with GDPR/CASL.

  • Performance of a contract – Transactional emails confirming specific order-related steps (ex. order received, shipping information).

    • When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

    • When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

  • Legitimate interest – Customers that have confirmed legitimate interest in the brand (ex. Back in Stock Notifications, Social Contests, etc.).

  • Cookies - These are data files that are placed on your device or computer and often include an anonymous unique identifier. Our Site may use "cookies" to enhance the User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, and/or opt out of cookie tracking on Site. If they do so, note that some parts of the Site may not function properly. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • Log Files - These track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Tags & Pixels - These are electronic files used to record information about how you browse the Site.

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How Do We Use Your Personal Information?

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Bonnie Cosmetics Brand may collect and use Users personal information for the following purposes:

  • To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site. We may use feedback you provide to improve our products and services.

  • To process payments. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. We may also use this information to screen for potential risk or fraud.

  • To run a promotion, contest, survey or other Site feature. We may use the information Users provided to create unique offers to enhance their customer experience and assess the success of the marketing and advertising campaign.

  • To send Users information they agreed to receive about topics we think will be of interest to them. We may use the email address to send User back in stock information, editorial content, or shipping information.

  • To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

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For any Questions or Concerns regarding these policies please contacts us at :

 

customercare.bonniecosmetics@gmail.com

Payment Methods

We currently accept payment methods of Credit/Debit Cards and PAYPAL.

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For any questions or concerns please email :

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customercare.bonniecosmetics@gmail.com

Collaborations
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